Employment Type : Full-Time
At Sovereign Network Group (SNG), we're looking for a Service Charge Officer to join our Finance team, based from our Wembley office. This is a hybrid working role where you'll be in the office 2 days per week. The Role: As a Service Charge Officer , you'll support the delivery of accurate service charge accounting and billing for all tenure types. This role ensures compliance with agreed policies, statutory obligations, and best practices, whil...
Employment Type : Full-Time
About the Role We are seeking a Complex Complaints Officer to investigate and resolve complex housing complaints, ensuring excellent customer service and service improvements. Key Responsibilities Investigate and resolve multi-faceted complaints across housing services. Ensure timely responses to complaints and Cabinet Member enquiries. Identify trends and recommend service improvements. Prepare detailed reports on complaint findings and resolut...
Employment Type : Full-Time
Job Title: Complaints Officer (Housing) Location: Hounslow TW3 3EB - Hybrid working (1 day a week in office) Hourly rate 22.08 PAYE / 28.73 Umbrella Per Hour Contract Length: 6 month assignment (possibility of extension) Working Pattern: Full Time, Monday - Friday, 36 hours ASAP Start Key aspects: Ensure all service complaints are dealt with in a professional manner, within set timescales ensuring strict compliance with the Councils Complaints P...
Employment Type : Full-Time
Castlefield Recruitment are currently recruiting a Complaints Officer for a Housing Association based in Merseyside. The role is on an initial 3-month temporary contract, likely to be extended. The hourly rate is 22.45 per hour and office attendance is required 5 days per week for initial training, moving to a hybrid pattern of 3 days in office, and 2 days from home. The role: Manage a caseload of stage 1 and 2 complaints in relation to all serv...
Employment Type : Full-Time
Looking for a Complaints officer to join a leading Property Services Company based in Milton Keynes Offering a competitive salary of up to 31,000 benefits Your role will be to liaise with tenants regarding repairs, update on progress and make sure any complaints are received in accordance with policy and procures. Be responsible for taking ownership and managing complaints through to resolution in line with policy Ensuring agreed targets are del...
Employment Type : Full-Time
Complaints Investigation Officer required for our established client. Yearly salary will be 27,000, working 37 hours a week . This is a temporary position, for 3-6 months. 3 days a week spent in the Southend office, and 2 days working from home. Duties: Log complaints Maintain communication with residents to keep them updated Investigate complaints ; involving staff, managers and directors where appropriate Respond to complaints in line, and to ...
Employment Type : Full-Time
Housing Officer Location: Central London Job Type: Full-time, Permanent Salary: Negotiable Our client a small housing provider in Central London are seeking a dedicated Housing Officer to join their Operations team. This role involves overseeing a patch of approximately 350 mixed tenure properties in Central London. The ideal candidate will be experienced in housing management, including dealing with customer complaints and ant...
Employment Type : Full-Time
Housing Officer Contract: Temporary role (3-month contract) Location: Hackney (Office-based) Pay Rate: 25.00 per hour (Umbrella) Additional Requirement: Enhanced DBS check required Responsibilities of the Housing Officer: Manage tenancy-related issues, including voids, allocations, sign-ups, and tenancy breaches while ensuring compliance with housing policies. Collaborate with support providers, external agencies, and internal teams to sustain t...
Employment Type : Full-Time
Housing Officer Stoke on Trent Role and key responsibilities for Housing Officer Visiting tenants in their own homes Receiving and investigating complaints and incidents of Anti Social Behaviour or other tenancy condition breaches Completing fire safety audits attending meetings, case conferences, working parties, court hearings, tenancy review hearings and evictions as directed Supporting tenants with vulnerabilities Attending child protection ...
Employment Type : Full-Time
HOUSING OFFICER • Location: Central London • Job Type: Permanent • Hybrid working (2 days work from home) • Salary: Competitive benefits One of our housing association clients is seeking a dedicated Housing Officer to join their dynamic team, overseeing a diverse patch of approximately 350 mixed tenure properties. This role is ideal for someone who can work independently and...