helpdesk administrator & resource planner Jobs - 1

Helpdesk Administrator & Resource Planner

Apogee Corporation - ME160FZ

Employment Type : Full-Time

Join our dynamic Technical Helpdesk team as a Professional Services Administration and Resource Planner. This role focuses on delivering exceptional customer service by scheduling and coordinating our Professional Services Post-Sales teams across the UK, Ireland, and beyond. Key Responsibilities: Schedule and route Helpdesk teams efficiently. Assign tickets based on business impact and urgency. Process chargeable calls promptly and accurately. M...